Senior Operations Manager
We are seeking an accomplished Senior Operations Manager to oversee the smooth delivery of our catering and service operations. As a key member of our team, you will be responsible for ensuring seamless kitchen and service counter operations and delivering exceptional food experiences.
Your key responsibilities will include:
* Leading and inspiring your team through coaching, training, and feedback to deliver outstanding food and service
* Building strong relationships with clients and acting as a positive ambassador for our brand
* Managing daily operations efficiently, including financial reporting, forecasting, and control
* Championing a culture of hospitality, quality, and innovation across all offerings and touchpoints
* Driving project delivery, service improvements, and new initiatives that enhance the customer experience
* Overseeing recruitment, succession planning, and employee engagement to build a motivated, high-performing team
* Ensuring compliance with all relevant policies, food safety standards, and health & safety regulations