Job Title:
Parts Coordinator
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Job Description:
The Parts Coordinator is responsible for ensuring the efficient and accurate delivery of components to relevant jobs in the Workshop. This includes pre-picking of parts and order planning for Workshop jobs, preparing and processing all parts-related documentation, and liaising with suppliers for ordering non-Volvo parts.
Responsibilities:
* Provide a timely and efficient parts delivery process for all workshop repairs (planned/unplanned), liaising with workshop personnel as required.
* Perform routine checks for parts supply on all workshop jobs.
* Ensure a fast, efficient & accurate delivery of components to relevant jobs in the Workshop.
* Pre- Picking of parts and order planning for Workshop jobs.
* Prepare and process all parts related documentation.
* Liaising with suppliers for ordering non-Volvo parts.
* Ensuring job cards contain correct parts information ready for the admin team to invoice, and in a timely fashion.
* Prepare & provide quotes (pricing of parts) for Workshop job.
* Execute the Warranty Returns process & Working within the Volvo returns policy (DCR).
* Assist with the management and control of all Workshop related parts administration.
* Manage and co-ordinate the supply of special tools/consumables to Technicians.
* Ensure pallets are stacked and strapped for returns to be carried out.
Warehouse Responsibilities:
* Coordination of deliveries.
* Allocation of stock.
* Control of Parts stock.
General Responsibilities:
* Deliver professional and efficient customer service at all times.
* Cover front counter parts sales and telesales as and when required.
* Maintain high standards of general housekeeping in the Warehouse & Workshop areas.
* Adhere to correct working procedures, highlighting any errors or safety issues promptly to the Depot Manager.
* Report faulty facility / equipment promptly.
* Participate in training and development programs as required by the Company.
* Undertake any other duties or activities as required.
Requirements:
This role requires extensive knowledge of vehicle type and parts, HGV experience would be preferable. The successful candidate must also be confident utilizing a computerized parts system, have experience of stock management and following parts processes with attention to detail, and be able to handle warranty effectively.
Person Specification:
* Excellent communication skills.
* Ability to work accurately and efficiently under challenging time constraints.
* Highly organized.
* Self-starter.
* Proactive.
* Approachable.
* Team focused.
* Customer focused.
* Flexible approach to work.
* Ability to prioritize.
* Excellent time management.
* Strong forward planning and follow up skills ensuring all item requests closed out.
* Computer literate (Excel / Outlook / systems).
Essential Requirements:
* Experience with handling warranty.
* An effective communicator with commitment to provide excellent customer service.
* Organizational skills and ability to work on own initiative under pressure.
* The ability to work efficiently as an individual but also as part of a team.