Job Description
The Workshop Process Support role is responsible for ensuring the smooth operation of workshop activities by supporting process optimization, ensuring compliance by all to the process, being an ambassador and champion of correct process application always. This role will facilitate communication between teams driving process compliance.
* Complete 2nd stage job pack quality control, ensuring all completed jobs have full job packs submitted.
* Check technicians are clocked to correct jobs and raise issues when identified to ensure corrections made immediately.
* Create accurate and timely quotations for workshop jobs.
* Manage Invoice queries, seeking out the right information to satisfy an accurate and timely reply.
* Process all claim returns/queries for both bus & truck ensuring the process is rigidly applied and timeframes adhered to.
* Attend daily WIP meetings.
* Support CSR as required providing cover for holidays and absence.
* Be an ambassador always for the process, advising all of the process and correcting all deviations escalating repeat issues.
* Participate in training and development programs as required.
* Undertake any other duties or activities as required.