Customer Service Representative - The HR Suite, an NFP Company
As our business continues to grow, The HR Suite, an NFP Company, is seeking a professional and proactive Customer Service Representative to join our team.
This is a full-time office-based role (40 hrs) and is essential to ensuring smooth communication across the business and delivering a high-quality experience to clients, callers, and internal teams.
Who we are?
We are a HR business partner consultancy with nationwide SME and multinational clients throughout Ireland.
Recently acquired by NFP, an Aon company, we are now part of a global network of professional services firms, enhancing our ability to deliver expert HR solutions with expanded resources and reach.
Our team is known for its professionalism, responsiveness, and attention to detail.
Our administrative and client-facing staff play a vital role in maintaining that standard every day.
What will you be doing?
As Customer Service Representative, you will be the first point of contact for incoming calls and a key support to the wider team through administrative duties.
Your responsibilities will include:
Call Handling and Client Interaction:
Answering incoming calls promptly and professionally
Directing calls to the appropriate team members or departments based on caller needs
Escalating urgent or sensitive queries to senior staff as appropriate
Ensuring the phone system is monitored and covered during designated hours
Maintaining a daily log of call types and resolutions for reporting and trend analysis
Greet visitors and ensure a professional front-of-house presence
Contribute ideas to enhance client and caller experience
Administrative Support:
Assisting with general office administration and documentation
Preparing reports and summaries based on call logs and other data
Assisting with internal communications and coordination tasks
Sales Support:
Providing basic information to callers regarding services, events, or contact details.
Responding to client requests for proposals, closing sales and securing business opportunities via multiple mechanisms including telesales, proactive generation of leads, implementing best-practice pipeline, sales forecasting, coordinating business generation activities, utilisation of existing client and contact base to generate referrals, assisting, reviewing, and drafting tender documentation.
This role is ideal for someone who enjoys helping others, thrives in a structured environment, and takes pride in delivering excellent service and accurate work.
What are we looking for?
Excellent verbal communication and interpersonal skills
A calm, confident phone manner and a genuine desire to assist
Strong organisational skills and attention to detail
Ability to multitask and prioritise effectively
Proficiency in Microsoft Office (Word, Excel, Outlook)
Previous experience in a front-of-house, reception, or administrative role
A proactive and positive attitude with a willingness to support the wider team
Why work with us?
We offer a supportive and collaborative work environment, competitive remuneration commensurate with experience, and access to excellent systems and resources.
You'll be joining a team that values professionalism, teamwork, and continuous improvement.
Job Types: Full-time, Permanent
Pay: €123,******-€1,234,****** per year
Work Location: In person