Mercedes-Benz South Dublin serves as a prominent Mercedes-Benz principal dealer and holds the distinction of being Ireland's inaugural dealership to undergo the prestigious Mercedes-Benz MAR20X retail transformation, positioning itself as a centre of excellence. The implementation of MAR20X marks a significant advancement in enhancing the customer journey, instilling it with the hallmark elements of luxury, trust, ease, and respect. Our esteemed reputation is founded on consistently surpassing the highest standards set forth by the Mercedes-Benz brand. At the heart of our accomplishments lies our dedicated and contented staff, whose unwavering commitment drives our success. Mercedes-Benz South Dublin, situated in Pottery Road, Dun Laoghaire, is currently seeking a skilled and proactive Service Manager to assume responsibility for overseeing it service operations. This pivotal role involves steering the coordinating the service teams activities during a momentous period of transformation for Mercedes-Benz. As the brand shifts towards a focus on luxury and an electric model range, the Service Manager will play a crucial role in leading and guiding the sales and aftersales teams through this exciting transition. As the Service Manager, you will hold a significant leadership position reporting directly to the General Manager. With this role, you will be entrusted with comprehensive authority and accountability for managing all facets of the service department. Your foremost responsibility will be to lead a highly skilled team, driving profitability, surpassing performance targets, and ensuring the delivery of exceptional customer service. KEY DUTIES & RESPONSIBILITIES Lead and manage the day-to-day operations of the Service Reception and Workshop, ensuring outstanding service quality and efficiency. Champion a customer-centric approach, delivering a seamless and exceptional experience for every customer visit. Develop, mentor, and support a highly skilled team across service operations, fostering a high-performance and collaborative culture. Ensure compliance with all service processes, legal standards, and health and safety requirements. Drive the adoption of digital tools and workflows to streamline service operations and enhance the customer journey. Implement initiatives to improve service profitability, efficiency, and customer loyalty. Plan and deliver service marketing initiatives to attract and retain customers. SIGNIFICANT COMPETENCIES Strong leadership skills with a focus on team development and motivation. A passion for delivering exceptional customer experiences and driving continuous improvement. Ability to manage service operations efficiently, balancing quality, speed, and profitability. Comfortable embracing new technologies and digital solutions to enhance service delivery. Commercially aware with a focus on achieving performance targets and financial goals. DRIVING RESULTS Proven ability to drive department growth through operational excellence and customer satisfaction. Strong analytical skills to interpret service performance data and implement effective actions. Commitment to achieving KPIs relating to service utilization, profitability, and customer loyalty. LEADERSHIP Lead by example, promoting a culture of trust, collaboration, and excellence. Support employee development through coaching, training, and career planning. Communicate goals clearly and motivate the team through periods of growth and transformation. DELIVERING CUSTOMER EXPERIENCE Create a consistently outstanding customer journey in line with premium and luxury expectations. Proactively gather and act on customer feedback to continuously refine service quality. Implement streamlined, digital-first service processes that respect customer time and enhance satisfaction. STRATEGIC Align the Service Department with broader dealership goals and the brands shift towards luxury and electric vehicles. Champion innovation, adaptability, and digital transformation in the service offering. Support dealership marketing efforts to grow customer engagement and loyalty. DESIRABLE EXPERIENCE AND SKILLS Proven leadership experience in a Service Manager, Aftersales Manager, or senior role within an aftersales environment. Strong operational, people management, and customer service skills. Experience using digital tools to improve customer service processes is advantageous. Familiarity with health, safety, and compliance standards in a customer-facing environment. Strong commercial acumen with the ability to drive service performance and profitability. If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae. About MSL Motor Group MSL Motor Group, a family-owned business since 1959, sells and services Mercedes-Benz, Mazda, KODA, BYD, XPENG and smart cars. Their mission is to achieve complete customer satisfaction through passion, innovation, and modern dealerships. They have several sales dealerships and service centres in Dublin and Cork, including a new dedicated Mercedes-Benz showroom and service centre in Cabinteely. Founded by Stephen O'Flaherty, a pioneer in Irish motoring, the O'Flaherty family has been involved in the motor industry since 1950. Stephen secured the Volkswagen franchise for Ireland in 1950 and the UK in 1953. The first Volkswagen built outside Germany was assembled at their Shelbourne Road premises. In 1954, Stephen obtained the Mercedes-Benz distribution rights for Ireland, which the family still manages. The Naas Road facility in Dublin serves as the headquarters for both MSL Motor Group and Mercedes-Benz Ireland. About Mercedes Benz Mercedes-Benz Group AG is one of the world's most successful automotive companies. It is one of the leading global suppliers of high-end luxury passenger cars and premium vans. As a pioneer of automotive engineering, Mercedes-Benz sees shaping the future of mobility in a safe and sustainable way as both a motivation and an obligation. The company's focus therefore remains on innovative and green technologies as well as on safe and superior vehicles that both captivate and inspire. About smart smart is a German automotive marque. smart is a joint venture established by Mercedes-Benz AG and Zhejiang Geely Holding Group in 2019 and aimed at producing Smart-badged cars to be marketed globally. The smart brand is positioned as an urban companion, inspiring people to embrace tomorrow with optimism. The new smart brand seeks to inspire consumers to embrace their tomorrow with optimism through a re-defined relationship between them and their vehicle. As a new-premium, intelligent and all-electric auto brand, smart offers premium products with futuristic design and advanced technology that are perfect for modern urban lifestyles.