IT Helpdesk Administrator at LetsGetChecked
LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives.
Job Overview
We are looking for a skilled and dedicated Level 2 Helpdesk Administrator to join our rapidly expanding IT department. You will be responsible for supporting a wide range of systems, network infrastructure, and internal applications at LetsGetChecked. The role is a hybrid position with at least 4 days onsite each week.
Responsibilities
* Taking ownership of escalated service desk tickets and driving issues to resolution.
* Diagnose and resolve complex hardware and software issues for a diverse employee base.
* Provide advanced remote and on-site support.
* Manage desktop and server installation, configuration, and maintenance.
* Maintain and troubleshoot network infrastructure (LANs, WANs, VPNs).
* Conduct User Lifecycle Management (on-boarding, off-boarding, and administration) across cloud-based applications (Google Workspace, Active Directory).
* Contribute to and manage small-to-medium scale IT projects.
* Support and maintain the smooth operation of the enterprise IT environment.
Qualifications
* A minimum of 4 years of experience in a similar Level 2 IT support role.
* Proven knowledge of service desk ticketing, SLAs, and ITIL processes.
* Strong working knowledge of Active Directory, Windows OS, macOS, and Linux.
* Expertise with LANs, WANs, and VPNs.
* Expert level Google Workspace skills.
* Strong experience with Jira & Confluence for ticketing and documentation.
* Proficiency in MS Office systems.
* Familiarity with SaaS (Software as a Service) concepts.
* Demonstrable experience with security processes and multi-factor authentication (MFA).
* Knowledge of PowerShell scripting and automation for efficiency gains.
* Excellent written and verbal communication skills.
* Proven experience providing remote support.
* Knowledge of cloud-based directory service platforms (e.g., JumpCloud).
* Knowledge of endpoint management/patch management tools (e.g., Automox).
* Knowledge of IT Asset Management (ITAM) procedures.
* Bachelor’s degree in Computer Science or equivalent technical experience.
* Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Benefits
* Base salary range of €37,000 to €42,000.
* Health insurance and an Employee Assistance Programme.
* Pension.
* Annual Compensation Reviews.
* 3 paid volunteer days per year.
* Free monthly LetsGetChecked tests.
* Referral bonus programme.
* Internal Opportunities and Careers Clinics.
* Maternity, Paternity, Parental and Wedding leave.
* Flexible annual leave policy.
Why LetsGetChecked
At LetsGetChecked, we are revolutionizing healthcare by making it more accessible, convenient, and personalized. Our mission is to empower individuals with the knowledge and tools they need to manage their health proactively, so they can live longer, happier lives. By joining our team, you will be part of a dynamic and innovative company that is dedicated to improving lives through cutting-edge technology and compassionate care.
Our Commitment to Diversity, Equity, and Inclusion
At LetsGetChecked, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal‑opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive. Please review our Candidate Privacy Policy.
Location & Work Arrangement
Hybrid role based in Dublin, Ireland with a requirement of at least 4 days onsite per week.
Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Information Technology | Industries: Hospitals and Health Care
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