Support Analyst – field based, working at client sites.
We are seeking a proactive and customer-focused Support Analyst to first- and second-line technical support to various clients across Northern Ireland (north) supporting end-users across the business, ensuring that hardware, software, and network systems run smoothly and efficiently.
Key Responsibilities:
1. Provide day-to-day technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices).
2. Install, configure, and maintain Windows operating systems (Windows 10/11) and standard business applications.
3. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems.
4. Manage user accounts, permissions, and security in Active Directory and Microsoft 365.
5. Perform hardware and software upgrades, imaging, and deployment of new laptops.
Key Skills & Experience:
6. Proven experience in an IT Support or Service Desk role.
7. Strong knowledge of Windows 10/11, Microsoft Office 365, and general desktop support.
8. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches).
9. Experience supporting laptops and mobile devices across different hardware vendors (e.g., Dell, HP, Lenovo).
10. Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, or Microsoft Remote Desktop).
11. Excellent troubleshooting and communication skills, with a customer-first mindset.
12. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are desirable.