Field Service Engineer
Spector are looking for a smart, experienced, and
professional field engineer who will be responsible for the onsite service and
support needs for our customers.
This role is part technical and part strategic.
You will work closely with our internal support teams and account managers to
provide a support as well as clearly defined IT roadmaps for our clients.
It requires good experience and offers a wide range of
potential in terms of career development – focussing on the technical, communications
and management skills that will help develop your career to the next level.
Who is Spector?
Spector was established in **** to deliver high-quality
rapid response IT services to a market that was hungry for better service.
We
have always adopted a Win/Win ethos for our staff and clients and truly believe
in the power of technology to ignite business success.
Today, our services have evolved to deliver market-leading
solutions in cyber security, IT outsourcing and business continuity with a
strong focus on IT Risk management.
What is Spector's vision?
While our core product is managing business technology, we
believe that people come first.
We help protect people and business technology
using cutting edge technologies.
This allows our clients to nurture their
businesses and thrive without the fear of cyber-attack or operational downtime.
Whether it is client staff members with a simple issue or a
business-critical issue for a CEO, we put ourselves in the shoes of that person
and own that issue until the optimal outcome is achieved.
It is this clarity of
focus that drives our high client retention rates and attracts the right type
of customer to us.
Basic Functions:
·
IT support relating to technical issues
involving Microsoft's core business applications, as well as virtual
environments built on Microsoft, MS 365, MS Azure and VMware.
·
Support services for Microsoft related
technologies: Windows Server, MS 365, Azure, SQL, SharePoint, etc.
·
Implement and support disaster recovery
solutions.
·
Technical services and support at the network
level: WAN and LAN connectivity, routers, firewalls, and security.
·
Remote access solution implementation and
support: VPN, Terminal Services, Azure Virtual Desktop.
·
System documentation to include system reviews
and recommendations.
·
Communication with customers as required:
keeping them informed of incident progress, notifying them of impending
changes, or agreed outages.
Additional Duties and Responsibilities:
·
Ability to work in a team and communicate
effectively.
·
Escalate service issues that cannot be completed
within agreed service levels.
·
Communicate to customers: keeping them informed
of progress, notifying them of impending changes, agreed outages, etc.
·
Maintain specific knowledge of the customer and
how IT relates to their business strategy and goals.
·
Develop in-depth knowledge of the service
catalogue and how it relates to customer's needs.
·
Document internal processes and procedures
related to duties and responsibilities.
·
Responsible for entering time and expenses in
ConnectWise as they occur.
·
Work through a daily schedule in ConnectWise
that has been established through the dispatch process.
·
Manage time effectively and enter accurate time
sheets.
·
Review IT publications and online materials to
remain up-to-date with current and future technologies emerging in the
industry.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily.
The requirements listed below
are representative of the knowledge, skill, and/or ability required.
·
Professional IT Certifications, such as: Comptia
N+, Microsoft MCP, MCSA, Azure Administrator Associate (AZ104), SonicWall, Fortinet,
Sophos XG, ConnectWise CCPA, or VMware VCP
·
Strong Interpersonal skills: telephone,
communication skills, active listening and customer-care.
·
Diagnosis skills of technical issues.
·
Ability to multi-task and adapt to changes
quickly.
·
Technical awareness: ability to match resources
to technical issues appropriately.
·
Service awareness of all organization's key IT
services for which support is being provided.
·
Understanding of support tools, techniques, and
how technology is used to provide IT services.
·
Self-motivated with the ability to work in a
fast moving environment.
Educational/Previous Experience Recommendations:
·
Degree, preferably in computer science, or a
related field.
·
3-5 years of IT experience.
·
A full clean Irish driving licence.
·
Candidates must be eligible to work in Ireland
or currently hold a Stamp 4 Visa to apply.
Benefits:
·
Competitive salary based on experience and
qualifications.
·
Health benefits included.
·
Performance based incentives.
·
Generous bonus levels.
·
Full on the job training & support.
·
Fun working environment and culture.
·
Great opportunity for advancement.
Compensation:
€ € /Year
Reports to: Systems
and Projects Manager