Purpose
This is an excellent opportunity for a candidate who is looking to start a career in the credit union/financial sector (MSO), or indeed an experienced candidate in this sector (MSE).
Responsibilities
These positions will have a variety of duties including-
Providing the members of the Credit Union with a courteous, pleasant and professional service primarily via our call centre, through our website / email or by providing back office support. On occasion may be required to assist members via face to face interactions.
Processing of loan applications, assisting members with their account management, acting as teller, assisting members with Credit Control queries and assisting members with any of the range of services offered.
Back office administrative / operational duties as the needs of the office dictate.
Provide support, coaching and guidance to peers, in particular, to Member Service
Officers in your team who are working towards their MCC accreditation. ( For MSE
level only)
To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.
Qualifications
Requirements for applicants at MSO level:
The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products. (QFA/CUA incl Loans or APA in Loans; Savings & Investments /Pathways CU Diploma/ACCUP). (The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently)
Good IT Skills
Excellent Member/Customer Service Skills
Excellent administration skills and attention to detail.
1 to 2 years' experience in a similar role would be an advantage but not essential.
Requirements at MSE Level:
The successful candidate will be required to have previously satisfied the minimum
competency requirements as set out in the Central Bank Guidelines for sales and related
activities ( i.e. QFA or CUA or APA in Loans &; Savings and Investment or Pathways CU
Diploma/ACCUP).
A minimum of 2 years' working experience in a Financial Institution is required
1- 2 years' working experience in a similar role would be an advantage.
Knowledge of SCION an advantage.
Excellent IT Skills.
Excellent administration skills and attention to detail.