Do you thrive in a fast-paced environment and enjoy ensuring exceptional guest experiences?
Are you passionate about the hospitality industry and have experience in meetings and events?
If so, we want to hear from you
About the Role:
We are looking for a highly motivated Food and Beverage Assistant to join our dynamic team, specifically focused on supporting meetings and events.
You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests.
General Responsibilities:
Provide Efficient, prompt and courteous service
Serves restaurant guests their orders promptly and courteously
Accurately records guest orders and serves food and beverage orders
Checks periodically with guests to see if they would like anything else
Processes guest checks accurately
Deals with compliments and complaints reporting them to the manager/supervisor.
Arranges furniture in the restaurant area as needed
Ensures that the working area and station is stocked with "mise-en-place" and kept clean and tidy at all times
Ensures that all items of service and consumable goods meet the required level of service
Maintains a thorough working knowledge of the restaurant menu, wine and beer list, and content of menu items to be able to advise guests on selection and promote additional sales accordingly
Promotes additional sales by taking opportunities to up-sell, in a manner that is
professional and courteous
Assists the restaurant supervisors and management in the running of the restaurant and room service operation.
Confers with the Restaurant Manager concerning set-ups and reservations
Has full knowledge of alcohol and liquor policies and regulations, and complies fully with them
Other important miscellaneous duties:
Stays current with activities in the hotel by reviewing the communication log book each shift; updates log book for next shift
Assists the Restaurant Manager when requested
Attends meetings and training required by the Management
Accepts flexible work schedule necessary for uninterrupted service to hotel guests
Continuously seeks to endeavour professionalism in own job function
Available to work any day Monday - Sunday
Qualifications:
Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting.
Proven experience supporting meetings and events.
Excellent communication and interpersonal skills, with the ability to build rapport with guests.
Strong teamwork and collaboration skills.
A positive and enthusiastic attitude with a dedication to exceeding guest expectations.
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
A flexible approach to scheduling, including evenings and weekends.
Basic knowledge of food and beverage service procedures is a plus.
What we offer:
Competitive salary and benefits package.
Work in a dynamic and supportive team environment.
The chance to be part of a team creating exceptional guest experiences.
Complimentary staff meals on shift.
Free gym membership to support your health and wellbeing.
Access to a confidential Employee Assistance Programme (EAP).
Generous staff discounts on stays at hotels within our group.
Career development & training opportunities to help you grow with us.
Team recognition rewards and social events.
Free parking on-site.
Opportunities for internal promotions and cross-training.
If you are interested, please apply with your CV for immediate consideration