Company Description
The Arlington Hotel, located in the heart of Dublin, offers guests an authentic Irish experience. Known for its warm hospitality, the hotel combines comfortable accommodations with a welcoming atmosphere. Guests can immerse themselves in Irish culture through the renowned Celtic Nights show, featuring traditional Irish music and dancing. The Arlington Hotel is a top choice for travellers seeking a unique and memorable stay in Dublin.
Role Description:
This is a full-time, on-site role for a Reservations Supervisor based in the heart of Dublin City. The Reservations Supervisor will assist the Group Revenue Manager to manage availability and pricing, review and update website rates and third-party sites, assist the Group Revenue Manager with daily and weekly reports, contribute to reaching and managing maximum occupancy and increasing average room rates, and complete further tasks relevant to the position.
Qualifications:
* 1 year of experience managing reservations in a fast-paced environment.
* Excellent communication and customer service skills to ensure exceptional guest interactions.
* Proven ability to enhance customer satisfaction and address guest needs effectively.
* Experience in training and leading teams to maintain operational excellence.
* Detail oriented with strong organisational and time management abilities.
* Proficiency in hotel reservation systems and office software.
* Previous experience in the hospitality industry is an advantage.
* Ability to work collaboratively in a fast-paced environment.