Night Manager - Full Time
Hours per Week: 40
Reception and F&B Operations:
* Receiving a hand-over from the Duty Manager/Receptionist and ensuring that all aspects of night service are dealt with in an efficient and effective manner.
* To be responsible for a cash float which must be balanced at the start and end of each shift. Ensure the float has adequate change and request further change when required.
* To ensure that you are wearing correct uniform in line with company standards and your name badges.
* To welcome guests to the hotel in a courteous and helpful manner.
* To handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the Duty Manager.
* To highlight any guests' special requests details to the Day team/relevant department to ensure they are cared for correctly.
* Ensures all guests are assisted with their luggage when arriving or departing hotel.
* Parks and retrieves guest vehicles.
* Calls taxis for guests.
* To ensure that a suitable method of payment for each guest account at the time of check in.
* Undertake payment or pre-authorisation from the guest following correct standard procedures and checking details accurately. ensuring credit is only open to those guests with authorisation.
* Informs guest about formalities. any special conditions relating to their stay and the services available.
* To make additional charges to guest and conference accounts. using the Hotel's software system.
* Ensure that all guests are safe and comfortable.
* Be fully aware of all daily and weekly events in the hotel.
* Serve guests at the resident bar/lobby ensuring accuracy by checking name and room number and having guest to sign bill.
* Ensures the breakfast rooms are set for the next day's business and ensure all meeting rooms are cleaned and vacuumed nightly.
To ensure that the public areas are cleaned in a manner that exceeds our guest's expectations and is to the Hotel standards.
* Completing daily and weekly cleaning task.
* To produce room service food in line with Food Hygiene standards and that the service provided complies with the Hotel standards.
* Ensures that wake up calls are made promptly.
* Ensure breakfast trays are set and early breakfast delivered to rooms.
* Follow night audit procedures and generate the relevant reports for each department.
* To undertake any other duties which may be assigned to the role.
* Maximise revenue where possible by means of up selling.
* Carry out a comprehensive hand over to early Duty Manager before end of shift.
Security:
* Ensures all access to the hotel is secure as required by hotel policy and procedure.
* Ensuring the minimum of 3 security checks at regular intervals with emphasis on security. and fire safety.
* To conduct security floor walks and car park checks throughout the night.
* Ensures that all F&B outlets are closed down correctly.
* Ensures that the all hotel stores are locked.
* Ensure that all guests are safe and comfortable.
* Comply with all Hotel policies. procedures and standards.
* Understands the Hotel's fire emergency and bomb procedures.
* Report all maintenance faults to the Maintenance Manager and Duty Manager.
* Record all accidents and injuries. which occur on the premises to the Duty Manager.
Team Management:
* Inform all overnight staff of nightly activities. group and VIP arrivals as well as special requests and repeat guests.
* Making sure that staff are wearing the correct uniforms in line with hotel standards.
* Ensures all VIP guests are highlighted and actioned on.
* Managing and monitoring the activities of all employees during a night shift.
* Supervise the Night team to ensure that they are performing their nightly tasks in line with the night checklist and hotel health and safety standards.
* Supervise Room Service with attention to accuracy and efficiency of orders.
* Give assistance to other departments as and when necessary.
* Motivate the Night team and focus on improving and increasing service delivery efficiency.
* Plan and produce rosters ensuring effective deployment of the team.
* Attend meetings and training sessions as and when required.
* Conduct annual Appraisals with Team Members.
* Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
* Participates in employee progressive discipline procedures.
* Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Job Types: Full-time, Permanent
Pay: €34,800.00-€35,000.00 per year
Experience:
* Night Management: 2 years (preferred)
Work authorisation:
* Ireland (preferred)
Work Location: In person