Job Description:Role – Principal Consultant (Service Delivery Manager)Technology – Managed Support services for Apps, Infra, Cyber-Sec, Service desk and End user compute; ITIL, SIAMLocation – Cork, IrelandIn the role of Service Delivery Manager, you will be responsible forProgram management of Managed Support services for Apps, Infra, Cyber-Sec, Service desk and End user computeDrive Governance, Customer Delight, Continuous service improvement, Innovation and ITIL process improvements for clientTake end-to-end bottom-line responsibility of the support program managing SLAs, managing client sponsors and stakeholders of the programWorking with Head of IT and his direct reportees in driving stated outcomesIdentify and Mitigate Project risksTeam management and team buildingRequired:15+ years of relevant experience in managing support programExperience of managing senior stakeholders (Directors, Senior Directors in client organization)Excellent team management abilitiesExperience in Retail, CPG industry is an added advantageKnowledge of ITIL and SIAM is an added advantagePersonalBesides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profile. These include:High analytical skillsA high degree of initiative and flexibilityHigh customer orientationHigh quality awarenessExcellent verbal and written communication skillsWhy InfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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