Job ID: | Amazon Web Services EMEA SARL (Irish Branch)
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team, you will assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Key Job Responsibilities Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with AWS teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services. BASIC QUALIFICATIONS- Bachelor's degree OR 2+ equivalent experience in a technical position.
- Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.
- Experience with web-based services and applications, Apache, Tomcat etc.
Knowledge of client/server and distributed systems architectures.
- Strong Unix/Linux or Windows system administration skills.
- Knowledge of filesystem, block and object storage, storage architectures and backup/DR strategies.
PREFERRED QUALIFICATIONS- Experience with scripting (i.e.
bash, Python, PowerShell etc.
)
- Detailed knowledge of storage protocols: iSCSI, NFS, SMB.
- Expertise with network troubleshooting and tools e.g.
traceroute.
- Prior working experience with AWS e.g.
AWS S3 storage, Storage Gateway, Glacier, Snowball, Datasync and AWS Backup.
- Experience with Cloud architecture patterns and distributed computing concepts.
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Posted: August 13, 2024 (Updated 3 days ago)
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