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Aramark Food Services is currently recruiting for a General Services Manager within our hospitality / facilities team.
The General Services Manager will work to ensure that all areas of people management, food and facilities operations( cleaning & hard services) and client activities are met as per company requirements. Delivering ongoing innovation and meeting both company and client financial targets while ensuring client and visitor satisfaction ratings. All aspects of this diverse and complex site will be in the daily responsibilities of the General Services Manager answering directly to the Account Director. This is very hands on position working in very dynamic environment and working closely with client agents in ensuring service to highest standard. We are seeking an individual who excels in building and sustaining long-term client relationships. This role involves managing client needs, ensuring exceptional communication, and providing support across various contracts during major events. The ideal candidate will possess strong interpersonal skills, attention to detail, and the ability to adapt quickly to dynamic event environments.
Key Responsibilities:
* Promote energy, innovation, health and safety and great customer care culture within the site
* Ensure all contracted services meet KPI and liaise with contractors on same.
* Ensure all accommodation services meet agreed client KPI and clients needs
* Ensure all Hard Services meet contractual requirements
* Ensure that food presentation is innovative and delivering customer experience.
* Fully familiarise yourself with all company policies and procedures to ensure that the highest standards of Food Safety and Hygiene are maintained in the kitchen and accommodation areas in line with current legislation.
* Regularly reviews performance with each member of the team.
* Develop and maintain effective client and customer rapport for mutually beneficial business relationship.
* Build and maintain good customer relations and seek feedback from customers and react to customer needs in a timely manner.
* Manages legislative compliance and maintains all associated records and reports
* Ensures compliance with Aramark's standards of operation, including safety standards and Aramark's Business Conduct Policy.
The Ideal Candidate
* 5+ years of Facilities / Hotel management experience preferable.
* Experience in creating and managing a budget, financial controls and analysis.
* Strong organisational and time management skills.
* Flexibility and ability to work on own initiative
* A high degree of knowledge of Food Hygiene including HACCP
* Computer literacy – knowledge of Windows office is crucial.
* Ability to develop innovative solutions in the most financially efficient way
* Experience of training and mentoring of staff.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitality
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