Excel Recruitment is seeking a motivated, reliable, and detail-oriented Customer Account & Warehouse Operations Coordinator to join our growing coatings supplies business. This is a varied, entry-to-mid-level role that combines customer service, sales support, and warehouse coordination and operations. Our company values diversity, equity, and inclusion, striving to create a workplace where everyone feels respected, supported, and empowered to succeed.
Responsibilities
1. Manage and maintain strong customer accounts with accuracy and attention to detail, ensuring timely communication and problem resolution.
2. Oversee daily warehouse operations including inventory management, stock control, order preparation, and fulfilment.
3. Collaborate with logistics, sales, and customer service teams to streamline workflows and improve service delivery.
4. Maintain accurate records of shipments, deliveries, warehouse stock, and operational data using internal IT systems.
5. Monitor and optimize warehouse layout for efficient storage and retrieval.
6. Support on-boarding, training, and safety of warehouse staff, promoting a safe, inclusive, and supportive work environment.
7. Assist with audits and compliance checks to adhere to company policies and industry regulations.
8. Utilize warehouse management systems and software to track performance metrics and generate reports.
9. Act as a liaison between customers and internal teams, providing timely updates and resolving operational issues.
10. Conduct tele-sales and basic market research to identify and pursue new business opportunities.
11. Arrange new business meetings for the sales and management team.
12. Present product solutions, prepare proposals, assist with pricing negotiations, and support closing sales.
13. Handle customer enquiries via phone, email, and in-person; meet and greet customers when orders are collected.
14. Assist with local deliveries and customer visits as required.
15. Provide cover for colleagues across different roles when needed.
16. Participate in regular team meetings to discuss process improvements and operational challenges.
17. Ensure adherence to health and safety protocols and promote a culture of respect and inclusivity.
Qualifications
18. Entry to mid-level experience in account management, sales, customer service, warehousing, or manufacturing.
19. Previous experience in warehouse coordination or operations management is a plus.
20. Strong organizational skills with excellent attention to detail.
21. Proficiency in inventory management systems and Microsoft Office Suite (Outlook, Excel, OneNote, PowerPoint).
22. Excellent communication, negotiation, interpersonal, and relationship-building skills.
23. Commitment to fostering an inclusive and supportive team culture.
24. Proactive "can-do" attitude with flexibility and adaptability to work across various roles.
25. Problem-solving aptitude and ability to multitask in a fast-paced environment.
26. Understanding of health and safety standards related to warehouse operations.
27. Physically capable of manual handling tasks and trained on lifting equipment (forklift training provided).
28. Current full clean Irish driver's licence (essential).
29. Interest in metal fabrication, coatings, or manufacturing preferred.
30. High school diploma or equivalent required; relevant certifications a plus.
What We Offer
31. Full training provided, including forklift licence and manual handling certifications.
32. Opportunity to grow within an established manufacturing business.
33. Exposure to account management, sales development, and warehouse operations.
34. Supportive, flexible, and team-based working environment.
35. Use of company vehicle when required for certain role-related tasks.
36. Pension offered after the probation period.
37. Opportunity to work across other companies within the group, fostering adaptability and career development.
Reporting
38. This position reports directly to the Managing Director
39. Regular team meetings are held to build a strong teamwork environment.
Please apply for this Experienced Warehouse Co-Coordinator position accordingly. Please also note that preference will be given to candidates who can start immediately. Contact Conor +353 18717676
INDUST