We are seeking an experienced D365 CE & Power Platform Technical Consultant to join our team. The successful candidate will provide application support, troubleshooting, and enhancements for Microsoft Dynamics 365 Customer Engagement (CE) solutions and the wider Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse). This role involves working closely with business users, internal teams, and third-party vendors to ensure smooth system operations, timely resolution of incidents, and the ongoing optimization of CRM and Power Platform solutions.Key ResponsibilitiesTroubleshoot issues related to Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).Support and maintain Power Platform solutions including Canvas Apps, Model-driven Apps, Power Automate flows, Power BI reports, and Dataverse.Ensure solutions are configured and maintained in line with company Information Security Policies and ISO 27001 requirements.Configuration and customisation of Dynamics 365 CE.Apply secure configuration and data protection best practices across all system changes and enhancements.Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption.Ensure all updates and deployments follow approved change control and security standards.Experience with solution lifecycle management (DevOps, ALM).Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests.Identify and highlight any security risks or data protection considerations during design and change requests.Skills, Knowledge and ExpertiseStrong experience supporting Microsoft Dynamics 365 CE (CRM) in a technical or functional role.Hands-on experience with the Microsoft Power Platform (Power Apps, Power Automate, Power BI and Power Pages).Experience with customisation and configuration within Dynamics 365 CE.Good understanding of Dataverse and its role in the Power Platform ecosystem.Experience with D365 modules such as Sales, Customer Service, Marketing, or Field Service.Microsoft certifications: PL-200, any other certifications are a plus.Exposure to DevOps, ALM processes, and CI/CD pipelines for Power Platform solutions.Knowledge of SQL, data migration, or reporting tools a plus.Experience with Azure services, APIs, or PowerShell scripting a plus.
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