Job Description
We are seeking a skilled Vehicle Handover Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment where you will be responsible for delivering exceptional customer service.
Key Responsibilities:
* Ensure that customers receive regular updates on the progress of their new vehicle.
* Conduct thorough checks on vehicles before handover, including fuel levels and accessory fitting.
* Provide a personalized handover experience that exceeds customer expectations, including demonstrating vehicle technology and pairing mobile devices.
* Present gifts to customers during the handover process.
* Verify delivery files and paperwork are complete with signatures as required.
* Compile personalized automotive videos to enhance trust and transparency for customers.
* Follow up with customers post-handover to confirm satisfaction with their experience.
* Arrange follow-up appointments with customers to address any additional technical needs.
* Maintain a comprehensive knowledge of products, accessories, and key features.
* Communicate effectively with customers via email, phone, and face-to-face interactions.
* Arrange test drives for customers and maintain showroom displays to the highest standard.
* Evaluate Demands & Needs Statements at point of handover and optimize up-sell opportunities.
Required Skills and Qualifications:
* Previous retail or customer service experience is desirable.
* Excellent organizational skills with attention to detail.
* Strong communication, negotiation, and interpersonal skills with a focus on customer care and retention.
* Able to work calmly under pressure and meet high standards.
* Proficient in IT and administration skills.
* Ability to work collaboratively as part of a team.
* Professional appearance and a valid driver's license.
Benefits:
This permanent full-time position offers genuine career progression opportunities in a dynamic and fast-paced environment.
Others:
This role requires a well-organized individual who can deliver exceptional customer service and meet performance targets.