Job Summary
Zurich is seeking a Workforce Planning Manager to drive and optimize workforce strategies within Personal Lines Underwriting Operations.
This key role will ensure our contact centre and underwriting teams serve customers efficiently across their preferred channels.
The focus of the role will be on analyzing workforce data, forecasting staffing needs, and developing actionable plans to close any gaps.
You will be central to designing, building, and rolling out capacity and planning management activities, working closely with stakeholders to deliver effective operational planning.
This role may be available part-time or full-time as we value flexibility in our roles.
Your Role
* Analyze data to forecast future staffing requirements and resource allocation.
* Design and implement capacity and planning management activities to support PL UW OPS.
* Develop and present regular reports on workforce utilization and performance.
* Build and adopt forecasting models for changing demand, technology, and customer engagement.
* Collaborate with key stakeholders on operational planning and business readiness.
* Use data-driven insights to drive continuous improvement and support business strategy.
* Standardize and enhance reporting using tools such as Tableau.
* Lead process improvements for performance monitoring and reporting
Key Responsibilities
* Hold a third-level degree in a business or technical discipline.
* Possess at least 5 years' experience in resource coordination, workforce planning, or project support.
* Demonstrate strong analytical, organizational, and communication skills.
* Be proficient in Excel and familiar with planning tools (e.g., Jira, Salesforce, Genesys).
* Show experience building stakeholder relationships and managing change.
* Display ability to interpret and present complex data to support business decisions.
* Exhibit a customer-focused, commercially aware, and comfortable influencing at all levels.
FUTURE GROWTH
This role will be pivotal as we transform our workforce management approach over the next 2-3 years, with opportunities to shape long-term strategies and develop new capabilities as our business evolves.
This role offers a dynamic work environment that values employee growth and development.
We are an equal opportunities employer and welcome applications from diverse candidates.