Staff, Operations Engineering
Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio experience for listeners – in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories, and music they love wherever they are.
We are launching a state‑of‑the‑art technology facility in Dublin, Ireland. The Dublin‑based team will play a critical role in our digital transformation and will function as a centre of excellence for SiriusXM’s global Product and Technology organization. The new facility will focus on software development, automotive technology and engineering, AdTech, data science, and analytics, with talent charged with delivering high‑quality, scalable software for our streaming and in‑vehicle audio entertainment platforms.
How you’ll make an impact
The Production Services Operations Team is a dynamic group of technicians that handle production operations and support the billing, supply chain, and identity systems that serve our 150 million listeners. As a technician, you will operate these systems, analyze complex incidents for resolution, and seek automation opportunities across the systems.
What you’ll do
* Application Support: Provide production support for critical applications, including Portal Infranet Billing Systems, Salesforce Service Cloud, Stripe, and other integrated platforms. Troubleshoot and resolve incidents related to application performance, functionality, and integration.
* Monitoring and Alerting: Use Datadog, Kibana, and CloudWatch to proactively identify and address system issues. Build and maintain monitors and dashboards for rapid problem detection.
* Automation and Tool Integration: Develop and maintain internal tooling. Integrate third‑party tools such as UIPath, Zapier, Slack, and Monday.com to streamline operations. Leverage API integrations to improve workflow efficiency.
* Problem Solving and Analytics: Analyze complex system issues to identify root causes and propose effective solutions. Use Databricks and other observability tools to gather data and support post‑mortem efforts.
* Collaboration and Documentation: Work closely with development, infrastructure, and operations teams to resolve issues and implement enhancements. Use Atlassian tools such as Jira and Confluence for issue tracking, documentation, and knowledge sharing.
* Incident and Issue Management: Manage incidents using Opsgenie and ServiceNow, ensuring timely resolution and meticulous documentation. Participate in on‑call rotations to provide 24/7 support and mitigate or resolve customer‑facing issues.
What you’ll need
* Bachelor’s degree in computer science, business management, or a related field, or equivalent experience.
* 5+ years’ experience implementing and providing advanced operational support for commerce, identity, and/or data systems.
* 5+ years’ experience managing technical operations teams and engineering teams.
* 3‑5 years’ experience in a 24/7 support environment.
* Hands‑on experience with trouble ticket systems, network monitoring tools, and incident management processes.
* Experience with AWS services, concepts, and technologies.
* Strong problem‑solving and analytical skills; ability to measure, articulate, and resolve issues effectively.
* Proficiency in shell scripting, API integration for automation.
* In‑depth knowledge of monitoring tools such as Datadog, Kibana, and CloudWatch.
* Experience supporting applications built on Oracle, Java, ESB, and microservices architecture.
* Familiarity with Atlassian tools (Jira, Confluence) for documentation and issue tracking.
* Hands‑on experience with Opsgenie and ServiceNow for incident management.
* Familiarity with UIPath, Zapier, Slack, and Monday.com for operational automation.
* Strong communication skills to articulate technical issues to both technical and non‑technical stakeholders.
* Experience with Databricks and Tableau for data analysis and visualization.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism, and cooperation. SiriusXM is an equal‑opportunity employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
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