Senior Program Delivery Manager Dublin
As a Senior Program Delivery Manager, you will be at the forefront of strategic client transformations, leading the successful delivery of complex, multi-workstream SaaS implementations for leading global financial institutions. This is a high-impact, client-facing leadership role where you will be accountable for program outcomes, financial performance, and executive-level governance.
You will act as a key leader within the global delivery organization, not only executing with excellence but also mentoring other delivery managers and actively contributing to the evolution of best-practice delivery frameworks. This is a crucial role for an experienced leader who thrives on navigating complexity, building trusted client relationships, and setting the standards for world-class SaaS delivery.
Key Responsibilities
* Lead the end-to-end delivery of large-scale, multi-workstream client implementation programs, ensuring delivery on time, within budget, and to a high standard of quality.
* Own program-level commercial and financial governance, including accountability for Statements of Work (SOWs), change control, budget management, and margin performance
* Build and maintain trusted relationships with senior client stakeholders and executive sponsors, leading program governance forums and ensuring strategic alignment on key decisions and outcomes
* Act as a leader and mentor within the delivery community, coaching other Program Delivery Managers, sharing best practices, and driving delivery excellence.
* Proactively manage program-level risks, issues, and dependencies, providing clear, data-driven reporting and transparently managing escalations with internal and client executives.
* Drive alignment across all internal functions-including Client Success, Product, and technical teams-to ensure a cohesive and seamless delivery experience for clients.
* Contribute to the continuous improvement of global delivery methodologies by sharing insights and lessons learned to refine playbooks, tooling, and best practices.
Requirements
* 10+ years of experience in program management, with a proven track record of leading large-scale, complex SaaS transformation programs for enterprise clients, ideally within the financial services sector.
* Strong commercial acumen with hands-on experience managing Statements of Work (SOWs), change control, and multi-million-dollar program budgets
* Exceptional executive-level communication and stakeholder management skills, with the ability to build trust and influence senior client sponsors and internal leaders
* Deep understanding of a range of delivery frameworks (e.g., Agile, Waterfall, Hybrid) and the ability to tailor the approach to suit complex, multi-workstream programs.
* Demonstrated ability to lead and mentor others, with a passion for developing talent and improving delivery outcomes. A formal project or program management certification (e.g., PMP, PRINCE2, Agile/SAFe).
* Experience with Client Lifecycle Management (CLM), Know Your Customer (KYC), Anti-Money Laundering (AML), or other financial crime compliance technology platforms.
* Experience delivering programs involving significant data migration and complex systems integration.
If you would like to discuss this vacancy further in confidence, please send your profile to
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