Helpdesk Engineer Position Summary
This is an exciting opportunity for a skilled Helpdesk Engineer to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, resolving hardware and software issues, and ensuring that all systems are running smoothly.
About the Role:
The Helpdesk Engineer will work closely with our IT team to identify and resolve technical issues, maintain accurate records of support requests, and develop procedures to improve help desk efficiency.
Key Responsibilities:
* Provide technical support to end-users via phone, email, or in-person.
* Analyze and troubleshoot technical issues with desktops, laptops, tablets, mobile devices, printers, projectors, and other equipment.
* Manage identity access, including account setup and management in Active Directory and Office 365/Google Apps.
* Support knowledge worker applications, such as Microsoft Office, Adobe, Anti-Virus, Java, encryption, and 3rd party systems.
* Leverage Active Directory to manage user accounts, including bulk updates using PowerShell.
Requirements:
To be successful in this role, you will need:
* A strong background in technical support and troubleshooting.
* Excellent communication and problem-solving skills.
* Familiarity with Microsoft Windows Operating Systems, Macs, IOS, and Android.
* Experience working with Active Directory, PowerShell, and Office 365/Google Apps.
* The ability to learn quickly and adapt to a fast-paced environment.
Benefits:
This is a long-term day rate contract, and you will have the opportunity to work on a variety of projects, developing your skills and experience. You will also have the chance to work with a talented team and contribute to the success of our organization.