CACI (Credit Agricole Creditor Insurance) is the Credit Agricole Assurances Group subsidiary specialising in creditor protection insurance (CPI). CACI is a major player in France and Europe, with around 30 partners in six countries.
Since its establishment in 1999, and move into the Credit Agricole Assurance Division in 2008, CACI has been extending its business in partnership with retail banking and specialised financial services companies.
Today CACI offers a comprehensive range of products designed to meet the “Financial Protection” needs of its customers and partners.
The successful candidate will join a positive and vibrant company with a skilled, passionate team of people. CACI Dublin is proud to be named as a great place to work by Great Place to Work 2025.
Our workplace is underpinned by a vibrant Culture and Values programme comprising of well-being, corporate social responsibility, HR best practice and fair funding for fun. We value our employees and quality of life at work is a priority for us.
We understand that great workplaces are built through the day to day relationships that employees experience. At CACI, we work together to achieve our objectives with employees who give their best, develop in their careers and enjoy coming to work while achievingresults together with their colleagues.
IT Service Desk Responsibilities:
1. Responsible for first and second level support and appropriate follow up on IT
systems including laptops, mobile devices, videoconference, printers, servers, and
related IT hardware and software ; Provide regular updates to both Management
and end users.
2. Master laptops with SCCM
3. Implement and update IT policies and procedures
4. Open and follow up on support tickets on Service Now regarding CACI network or
IT technical issues. Escalate to CAGIP ( IT GROUP Service Provider) for investigation
Project Management Responsibilities:
• Assist and deliver on
o IT focused projects
o IT Transformation
o Adhoc projects such as process optimisation
- Manage projects within deadlines and budget, define project plans to meet objectives
- Coordination of workshops, projects committees, steering committees, (meeting preparation,
slides elaboration, minutes)
- Monitor and report project progress, identifying and mitigating risks and issues
- Stakeholders management (update accordingly with the projects progress)
- Ensure compliance and regulatory standards are met
- Carry out change management where applicable (training support, user guides,
communication)
• Support the Transformation & IT Project Manager on their projects, helping on project
tasks
Interactions:
• You will mainly work with the IT Proximity Team on IT Transformation Projects
• You will collaborate with our CACI IT Proximity team, All CACI Business departments
• In the frame of IT projects, you will have meetings with the Digital Work Place and the
IT teams in France
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