Job Opportunity
Cpl is a Talent Partner to Bank of Ireland, offering brilliant people to support their customers.
The role provides full customer service support, working closely with personal and business customers.
The responsibilities include engaging with customers, handling queries/problems, referring complaints as appropriate, recording/customer information, and bringing customer insights into decision-making.
This is an exciting opportunity for an ambitious individual to build skills and progress their career within the organization. You will work as part of a dynamic team, have the opportunity to work with technology, and learn from successes and mistakes to foster an environment of continuous improvement.
* Engage with customers to deliver professional service
* Handle customer flow and relocate to self-service options
* Record/update customer information
* Handle queries/problems and refer complaints
You may occasionally be required to carry and handle money, ensuring secure delivery in accordance with established security procedures.
We actively seek to implement efficient solutions.
A proven record in delivering outstanding customer service, excellent communication, and interpersonal skills are essential qualifications. Self-motivated individuals with a passion to achieve goals and identify sales leads and referrals are ideal candidates.