Position Objective:
Reporting to the Collections Team Manager, this role is within the Customer Services & Collections team for one of our clients. The below job description is meant as a guideline to outline the key areas of responsibility related to the role of Collections Officer. The duties and expectations outlined are not exhaustive and can vary.
This role is based in Dublin and is a Hybrid position based in office 2 days a week.
Duties & Responsibilities:
* Manage inbound & outbound calls & emails.
* Maximise the levels of debt recovered by engaging with customers and negotiating payments.
* Work to achieve personal and team collections targets.
* Collaborate with other departments when necessary.
* Ensure collection processes are followed in the line with company policies and procedures.
* Ensure KPI’s are achieved and surpassed.
* Operate as a feedback loop to management to ensure the customer issues are identified and resolved to ensure payment can be achieved.
* Use in-house systems to ensure that new customers are being identified in premises whereby there is commercial activity.
Skills & Experience:
* Previous Call Centre experience is an advantage.
* Pro-active thinker and problem solver.
* Strong objection handling ability.
* Calm, professional and approachable manner.
* Excellent communicator both written and verbally.
* Can work on own initiative as well as being a strong team player.
* Attention to detail.
* Strong negotiation skills.
* Strong investigation skills and inquisitive.
* Microsoft Office skills including Word and Excel also an advantage.
* Self-motivated and agile thinker.
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