Service Booking Advisor
Spirit Motor Group is one of Irelands largest automotive retail groups, with no fewer than nine locations and a huge selection of new and used cars and commercial vehicles available.
Established in 2004, were proud to represent some of the worlds most celebrated brands, including Jaguar, Land Rover, Volvo, Ford, KODA, SEAT, and Volkswagen service.
We are looking for a professional Service Booking Advisor in Spirit Foster. The role is fulltime, Monday to Friday, 40 hours per week.
Roles And Responsibilities
The Booking Advisor is the first point of contact on customers and visitors arriving to the showroom.
Report into the Service Manager
Checking vehicles in& out of customer vehicles.
Take payment & invoicing.
Ensuring customers receive a great welcome when they arrive to the showroom.
Answer main switchboard in dealership, directing calls and co-ordinating service bookings.
Scheduling customer cars in based on the workshop availability.
Directing customers to wait and avail of refreshments in the customer wating area while their service person becomes available.
Providing directions to the service and parts department.
Receiving incoming post and deliveries, sorting and distributing incoming post.
Keep up to date with company events, promotions, special offers etc where switchboard may be busier.
Answer simple customer enquiries .
Direct customer queries and/or complaints to the appropriate department.
About You
At least 1 years experience on a busy customer facing reception
Experience of dealing with customers, meeting, greeting and responding to queries over the phone and in person
Excellent organisational skills and the ability to multi task and problem solve.
Ability to communicate at all levels.
Good administration and time management skills
An enthusiasm for a career in customer service
A working knowledge of vehicle management systems e.g. Keyloop /Kerridge / Autoview
Ability to be flexible as and when required, have a can do attitude.
Excellent communication skills with fluent spoken and written English
Reward Package
Fulltime permanent contract with a leading motor group in Ireland
Competitive Salary
22 days paid annual leave
Contributory Pension Plan
Benefits
* Bike to work scheme
* Company pension
* Employee assistance program
* Employee discount
* On-site parking