Overview
We currently have an excellent opportunity for an experienced and ambitious retail manager to join the growing Pelco Group as Service Station Manager in our Centra | Texaco store in Blanchardstown.
Job Role Purpose
Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times. To deliver on key store targets through effective management of people and operations.
Job Role Specifics
Take final responsibility for the efficient day‑to‑day running of the site. Ensuring that the store reflects company’s standards of merchandising, presentation and Customer Care. Achieving sales, margins, wastage targets. Implementing HACCP, ensuring and maintaining the highest hygiene standards throughout the store and compliance by all staff members to the same. Maintaining cleanliness and appearance of the shop area by following checklists daily and ensuring all equipment, signs and lights are clean and fully illuminated. Ensure the store is compliant with relevant legislation and implement procedures as required. Manage employee rostering and annual leave and maintain accurate and secure records. Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs. Control stocktaking and overheads as per annual budget.
Team Management
Approachable and a role model who leads by example and encourages teamwork, fostering a positive attitude and atmosphere in the workplace.
Develop the team to meet required standards; by training, coaching, undertaking performance and probation reviews, and assessing employee training requirements, ensuring appropriate training programmes are in place as agreed with support office.
Develop and promote good communication between employees and management in a safe, respectful and inclusive environment.
Stock Management
Full responsibility for site stock range and processes.
Implement planograms correctly and ensure the correct range is in place in store.
Merchandising shop area to ensure maximum performance of products.
Performing and managing weekly / monthly stock take.
Back Office Management
Daily Cash Reconciliation & Cash Control.
Daily Bank lodgements.
Management of cash discrepancies and reporting to Management Accountant.
Prime data entry - delivery dockets, invoices, cash reconciliations, bank account reconciliations, wet stock data.
Sales Reporting.
Operational
Dealing with breakdowns / system failure and reporting to relevant department.
Organising contractor call outs and reporting to relevant department.
Dealing with security issues/breaches.
Customer Service
Always ensure customer satisfaction is the number one priority and consistently deliver an exceptional service by displaying service excellence behaviours.
Take final responsibility for timely follow-through on all promises / queries made to customers.
Take final responsibility for timely follow-through on all customer complaints and resolve at local level; escalating to Support Office as appropriate.
Health, Safety and Welfare Management
Lead by example through strictly complying with standards and safe working practices, as outlined in the Safety, Health and Welfare at Work Act 2005 and subsequent Regulations, Acts or Amendments.
Take final responsibility within the service station (including all non‑customer areas) for maintenance of safe working practices by staff, contractors and visitors.
Take final responsibility for health, safety and welfare of staff, customers, contractors and visitors while on the premises.
Job Requirements
Minimum 3 years’ experience in a Retail management position (either as an Assistant Manager or Site Manager).
Passion for retail, a strong work ethic with a strong sense of ownership and accountability.
Proven people management and leadership capability.
Previous experience of reading and actioning reports.
Excellent communication and delegation skills.
KPIs and targets driven.
Thrive in a fast‑paced working environment.
Benefits
Competitive salary & KPI Bonus Scheme.
Colleague Discount Scheme across the group.
Paid Family Leave including Maternity & Parental Leave.
Enhanced annual leave entitlements up to 27 days.
VHI Health Insurance Funded Scheme.
Colleague Assistance Programme – GP Online & Counselling Service.
Employee Referral Bonus.
Travel & Bike to Work Scheme.
Save as you earn Scheme.
Mileage Scheme.
E-Learning and Development Portal.
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