Business unit, Department, Reporting
Business Unit
Converged Communications
Department
Network Solutions
Reporting
Snr Manager: Service Operations
Core Description
Responsible for planning, managing and directing Cisco platforms which provides company technologies, systems and processes to customers to enable them to gain competitive advantage. Will manage client relationships at a senior management level. Will be responsible for negotiating with clients and responsible for ensuring project delivery by directing the activities Specialist Engineers.
Key Deliverables / Primary Functions
* Manage change, constantly reviewing design and responding to optimisation changes.
* Monitor and control the network to ensure its day-to-day stability.
* Manage problems and assist with support functions
* Contribute to the research and assessment of new technologies as well as customer needs.
* Monitor service levels and contribute to the development of standards and specifications.
* Test systems and keep records of technical details on network design, implementation plans and capital projects.
* Support users and Support staff
* Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
* Provide Network Administrator and Support
* Integrate Systems
* Vendor Engagement
* Compile HLD, LLD, RCA's, Deployment Guides, Service Designs
* Evaluate Product Roadmaps and provide input to Strategy and align to Best Practices.
Core Functional Skills & Capabilities
Integrated Business Solution Infrastructure Development& Support Proposal Management Relationship Building Business Partnership Management Risk Management Vendor Management Solution Architecture
Core Behavioural Competencies
Applying expertise & Technology Working with people Deciding & Initiating Action Persuading and Influencing Planning & Organising Entrepreneurial & Commercial thinking
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Relevant IT certification
Experience
* 10+ years' experience in network engineering, of which 2 years at a senior level
* Alternatively, 8 to 10 years' experience in network engineering, of which 2 to 3 years is at a senior management level.
Certifications
Preferred/Advantageous Certifications: CCIE (Cisco Certified Internetworking Expert) HCIE
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of Engagement: Directly with internal & external clients
Special Requirements / Employment Condition
Valid Drivers license Required to travel locally and/or internationally
Workplace / Physical Requirements
Billable Client Roaming Revenue Generating Hybrid Remote Worker