Key Deliverables:Infrastructure & Systems ManagementMaintain availability, security, and performance of Windows Server (on-prem & Azure).Patch, monitor, and ensure compliance with IT security policies.Identity & Microsoft 365 ServicesManage Active Directory, Group Policies, and access controls.Support Exchange Online: mailboxes, distribution lists, mail flow, and security.Azure & SecurityAdminister Azure VMs, IAM, networking, and resources.Manage SSL certificates and implement cybersecurity controls.Virtualization & EndpointsSupport VMware/Hyper-V environments.Deploy and maintain desktop/laptop images via Intune/ManageEngine.User Support & OperationsResolve escalated service desk requests.Manage backups, disaster recovery, and system documentation.Provide reporting and contribute to infrastructure upgrades/projects.Key Experience/Competencies/Skillsets:Strong technical expertise in:Windows Server, Active Directory, Microsoft Azure, Exchange Online, Entra IDSSL certificate management, Virtualisation platforms (Hyper-V), and cloud backup solutionsCybersecurity best practices, desktop image deployment, and network/firewall fundamentalsProven ability to:Troubleshoot complex infrastructure issuesCommunicate effectively with both technical and non-technical stakeholdersProvide structured user/vendor support via an internal service deskMaintain clear documentation and apply strong attention to detail