Unlock Your Potential as a Technical Account Manager
We are seeking a highly skilled and experienced Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for providing exceptional support to our customers, ensuring their success with our platform.
About the Role
* Provide expert-level support to customers, resolving complex technical issues and answering questions about our platform.
* Work closely with cross-functional teams to identify and address customer pain points, improving overall customer satisfaction.
* Foster long-term relationships with customers, understanding their business needs and providing tailored solutions.
* Collaborate with internal stakeholders to develop and implement new features and processes that meet customer needs.
* Lead user-facing meetings, communicating complex technical information in an engaging and accessible way.
* Stay up-to-date with industry trends and developments, applying this knowledge to improve our platform and services.
Requirements
* Minimum 3 years of experience in enterprise-level client-facing work, preferably in a technical support or account management role.
* Strong technical skills, including proficiency in APIs, SQL, and programming languages such as Python.
* Excellent communication and interpersonal skills, with the ability to communicate complex technical information to non-technical stakeholders.
* Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
* Fluency in English and French, with strong written and verbal communication skills.
Benefits
* Competitive salary and bonus structure.
* Ongoing training and professional development opportunities.
* A dynamic and supportive work environment.
* The chance to work with a leading company in the payments industry.