Job Title: Technical Support Manager
Job Description:
* This role involves being the first point of contact for all user technical issues, ensuring fast response times and resolving problems efficiently.
* You will be responsible for coordinating and managing support tickets raised with third-party vendors.
* The position also involves troubleshooting hardware, software, or network access issues to minimize downtime.
Required Skills & Qualifications:
* Proficient in operating systems (Windows) and networking fundamentals.
* Strong analytical skills to identify root causes and logical thinking.
* Excellent verbal and written communication skills, patience, empathy, and a helpful attitude are essential for this role.