(Initially based at MSL Service Centre North Dublin North Circular Road, before relocating to our brand-new flagship dealership in North City Business Park, North Road, Dublin 11 in Q MSL Motor Group is seeking a professional, customer-focused, and motivated Service Advisor to join our Mercedes-Benz North Dublin team during an exciting period of transformation and growth. This newly developed flagship dealership will unite our existing Mercedes-Benz North Dublin sales operation on the Navan Road with our MSL Service Centre Mercedes-Benz, dedicated element of our service operation at North Circular Road, bringing both together into a single, purpose-built, state-of-the-art facility.Built from the ground up under the Mercedes-Benz MAR20X retail transformation standards, this new location will redefine the aftersales experience, focusing on luxury, trust, ease, and respect at every touchpoint. As a Service Advisor, you will play a central role in delivering this premium experience and will report directly to the Service Manager, ensuring a seamless link between customer needs, workshop operations, and our commitment to brand excellence.If you thrive on building strong customer relationships, enjoy working in a dynamic environment, and take pride in delivering exceptional service, we would love to hear from you.What We OfferCompetitive salary with performance-related incentivesProfessional development and career progression opportunitiesA supportive, inclusive, and team-oriented working environmentAccess to our car purchase scheme and staff discounts22 days annual leave (rising to 25 after 5 years)Sick-pay schemeOnsite parkingPRSA company contributionsHealth & Wellbeing initiatives, including:VHI Employee Assistance ProgrammeFlu vaccinesEye testsCycle-to-Work schemeThe Ideal CandidateYou Will IdeallyExcel at understanding, anticipating, and meeting customer needs in a premium automotive environmentDisplay outstanding communication, interpersonal, and customer-handling skillsBe confident in advising customers on maintenance, repair work, and value-added servicesDemonstrate strong problem-solving ability and the capacity to work well under pressureHave excellent organisational, planning, and time-management skillsMaintain accuracy and attention to detail in a fast-paced environmentThrive as part of a collaborative team and work effectively with the Service ManagerPossess strong PC skills and the ability to learn new systems quicklyBe flexible in your approach to workHave previous experience as a Service Advisor or in a similar customer-facing role within the motor industryHold a full, valid, and current drivers licenceMain Duties & ResponsibilitiesDeliver a premium Mercedes-Benz customer experience by building strong, long-term relationships and guiding customers seamlessly through the service journeyAct as the key liaison between customers, the Service Manager, Workshop, Parts, and Warranty teams, ensuring clear communication and smooth workflowProvide accurate advice to customers on maintenance requirements, repair findings, timelines, costs, and technical informationMonitor the status of each customer vehicle throughout its time in the workshop and proactively update customers on progress, additional findings, and authorisation of any extra workManage workshop loading and availability, scheduling service and repair bookings by phone, email, or walk-inGreet customers on arrival, confirming their needs and clearly documenting required workEnsure vehicles are prepared for collection as agreed and walk customers through completed work, ensuring clarity, trust, and satisfactionMaintain Mercedes-Benz brand standards across all areas of customer handling, communication, and documentationContribute to the smooth and efficient operation of the aftersales department as we transition to the new flagship facilityIf you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.