Through It All, we are measured by the purest of passions: a love of horses. This unspoken bond guides everything we do. For almost 40 years, this simple truth has been Horseware Ireland’s north star. It has helped us always deliver high-performance, beautiful, sustainable products that last.
In 1985, Horseware Ireland created our now iconic Rambo Original, sparking a design revolution that redefined innovation within the equine industry. The husband-and-wife team forged a path that would grow across geographies, span generations, and make Horseware Ireland the world’s leading equestrian brand in horse rugs and equine products, selling to over 70 countries worldwide and employing more than 500 people.
Today, more than ever, we continue to challenge what is possible and reimagine new ways of fulfilling our mission to improve life for you, your horse, and our planet.
About the role
We are seeking a detail-oriented and proactive Fraud, Payments, and Trade Transactions Associate to support our eCommerce and B2B operations. This entry-level role is responsible for managing eCommerce purchase fraud investigations, supporting the chargeback process, and facilitating B2B trade payment reviews. The role requires strong analytical skills, attention to detail, and clear communication to safeguard transactions, minimize risk, and ensure a smooth customer experience across both eCommerce and trade channels.
Key Responsibilities
* Review and process B2B trade orders, including monitoring transactions placed on credit hold
* Track and resolve backlog, cancellations, replacements, and escalations
* Partner with logistics and supply chain to eliminate order bottlenecks
* Conduct payment verification and review for high-value or flagged trade transactions
* Collaborate with finance and sales teams to resolve payment issues or discrepancies
* Manage eCommerce returns end-to-end in the backend of Magento
* Process refunds and adjustments through Stripe, ensuring accurate reconciliation with finance
* Troubleshoot return or payment-related errors, collaborating with support and finance teams to resolve issues
* Track and report on returns trends to identify root causes and recommend process improvements
* Monitor and manage alerts in our Merchant of Record payments tool to identify and address potential fraudulent activity
* Investigate flagged accounts and transactions to confirm legitimacy or escalate appropriately
* Maintain and refine fraud prevention rules in collaboration with the ecommerce team to reduce risk while minimizing false positives
* Track, document, and respond to chargebacks, including evidence preparation and submission
* Provide reporting and insights on fraud trends, chargebacks, and fraud rule effectiveness
Qualifications
* Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field (or equivalent experience)
* Strong attention to detail with analytical and problem-solving skills
* Proficiency with Excel/Google Sheets; familiarity with payment or ERP platforms (e.g., NetSuite, SAP, Oracle) is a plus
* Excellent communication skills, with ability to engage directly with B2B customers in a professional and solutions-oriented manner
* Ability to work independently and collaboratively across ecommerce, finance, and sales functions
* Interest in eCommerce, payments, and financial operations
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Strategy/Planning, Analyst, and Supply Chain
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