**Both Temp employment and Freelance options available**Start Date:ASAP – Ideally before February 1stLatest Start Date: ASAPLOA:July 31st 2026 plus extensionsTime zone:Full time 40 hours per weekLocation:Onsite in Limerick 5 days per weekKey ResponsibilitiesCollaborate with partner / manufacturing to understand pain points, increase efficiencies, and strengthen customer deliverablesEnsure partners / manufacturing deliver on key metrics such as timeliness, quality, productivity, and customer satisfaction, as assignedEffective communication with all stakeholders towards the goal of maximizing Customer ExperienceDrive on-going process improvements to deliver increased operational efficiency in all processesManage preparation and distribution of pre-defined and ad-hoc reports, as requiredCollaborate with internal stakeholders to identify issues, obstacles, and drive toward resolutionWork with Dell IT Integration Team, End Customer and Partner to assist with supporting the B2B service request and data exchange processesTroubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammatesCommunicates primarily within functional teams to provide problem resolution updatesStrives to understand and leverages technical and incident communication structureUtilizes internal resources and teammates to investigate technology and comprehend proceduresMonitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projectsReviews and analyses company-specific and industry knowledge to build knowledge base; may contribute to documentation and knowledge basesWorks on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexityTypically receives confirmation from more senior team members to move forward with complex system changes .May assist in problem recreation and root-cause analysis with senior staffAdheres to standards, documented procedures, and technical improvements that are already established and implementedProperly escalates more complex instances to more senior team membersSkills and ExperienceAbility to function within a global organization with a matrix leadership modelStrong analytical, organizational, and interpersonal skillsGood written and verbal communication skillsExcellent collaboration and communication skills with the objective of delivering a positive customer experienceFlexibility & adaptability as role will require you to work across different pillars within the Business Operations TeamProactive and self-motivatedEssential Requirements3+ years of related experience with a bachelor's degree; or equivalent experienceExperience with Operations/SupportPossess a solid understanding of Order Management & Warehouse Management System capabilities and best practicesModerate experience using MS Excel, Access, and/or similar toolsAbility to effectively communicate and collaborate across multiple organizational levels and cross functional teamsExcellent customer skillsIT/Operations support knowledgeAdvanced troubleshooting and multi-tasking skillsStrong client-facing and communication skillsAbility to work cross functionally with other teams,Be assertive in issue resolutionProject management skills required