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Job Summary:
The Application Analyst I provides frontline support for clinical and business applications within the Managed Services division of Nordic Global. This role is ideal for recent entrants to the healthcare IT industry who have gained applications certifications or preliminary experience. The Application Analyst is responsible for responding to support requests, managing documentation, collaborating with vendors and team members, and growing within healthcare IT.
Key Responsibilities:
1. Achieve necessary certifications and follow learning paths for ongoing growth.
2. Respond to application support requests and incidents within SLAs, ensuring excellent customer service.
3. Manage application and team documentation for accuracy and relevancy.
4. Maintain relationships with software vendors for high-level support.
5. Assist in planning and executing application upgrades and security patches.
6. Participate in analyst-led projects, learning basic project management skills.
7. Learn clinical and business workflows in hospital and physician office settings.
8. Follow all team policies and procedures.
9. Utilize existing application documentation to provide effective support.
10. Understand the application lifecycle, including implementations, upgrades, and decommissioning.
11. Develop application knowledge from mentors during the first 12 months.
Skills and Experience:
1. Bachelor's degree in relevant fields or 6+ years of industry experience.
2. 3+ years’ experience in healthcare IT or similar application analyst roles.
3. Strong analytical and problem-solving skills.
4. Excellent communication and customer service skills.
5. Ability to work collaboratively.
6. Clinical healthcare IT experience is preferred.
Additional Details:
* Participation in on-call rotation may be required for 24x7 support of critical applications.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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