Role Overview:
The Spa Assistant Manager will support the Spa and Health Club Manager in the day-to-day operations of the spa, ensuring the highest standards of service, team leadership, and operational efficiency. This is a hands-on role that combines supervisory responsibilities with active treatment delivery.
Key Responsibilities:
* Lead and motivate the spa team to deliver exceptional guest experiences.
* Support the Spa and Health Club Manager in managing budgets, stock control, and daily operations.
* Maintain high standards of customer care and professionalism at all times.
* Assist in staff training, scheduling, and performance reviews.
* Ensure compliance with health and safety regulations.
* Collaborate with the wider hotel and spa team to promote cross-departmental synergy.
* Drive retail and treatment sales, meeting and exceeding targets.
* Handle guest feedback and resolve issues promptly and professionally.
* Maintain accurate records and reports using spa software systems.
* Contribute to the continuous improvement of spa services, standards, and guest experience through innovation, feedback, and team development.
The ideal candidate will be:
* A qualified and experienced therapist, with previous supervisory experience in a 4-star spa environment.
* Proficient in massage, facials, and nail treatments.
* Ideally familiar with VOYA and Yonka product ranges (though this is not essential).
* Knowledgeable in HotSoft and Phorest systems (preferred but not required).
* Able to demonstrate proven sales and retail performance, which is a key requirement.
* Strong leadership, communication, and organizational skills.
* Passionate about wellness and delivering outstanding guest service.
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