Shape your career with Citi in Dublin. Join a global organization dedicated to serving clients by responsibly providing financial services that enable growth and economic progress.Team/Role OverviewThe Client Executive is responsible for owning, developing and growing key Financial Institution client relationships, ensuring client satisfaction, driving measurable revenue growth, and maintaining appropriate client profitability.Job Background / ContextIdentify and coordinate new cross-sell opportunities within own portfolio.Drive revenue realisation on deals implemented, in partnership with internal partners, particularly Solution Sales.Develop and maintain industry knowledge. Familiarity with Transaction Services products such as cash management, trade finance, and securities services is highly desirable.Penetrate client organisation and cultivate client contacts, working collaboratively with TTS FI Solution Sales Specialists, Operations and Client Delivery.Track all deals pending and work with internal partners to ensure seamless, efficient delivery, whilst maintaining appropriate governance for and with clients.Work independently and in partnership with TTS FI Global / Regional Solution Sales Specialists on the preparation and delivery of relationship reviews.Review, screen and coordinate timely responses to all client‑related enquiries personally or via Operations, Client Delivery or appropriate Product Specialists, coordinating escalation and maintaining monitoring and governance of issues of concern.Build an effective internal network working closely with internal partners, including overseas Citi branches.What You’ll DoDrive revenue realisation through cross sell and partnership.Work closely with TTS FI Global/Regional Solutions Sales Specialists, focusing on revenue expansion and realisation in line with individual and team targets.Drive deals through Implementation ensuring ramp‑up of revenue and monitoring revenues to ensure retention of existing revenue, managing and reporting attrition across the client portfolio, achieving defined retention and growth targets annually.Assist with client communication of product migrations, regulatory changes and key market and industry‑driven initiatives and updates associated with their client portfolio.Coordinate TTS Relationship Reviews and call briefing memos.Monthly review of revenue analytics and forecasting.Lead or be instrumentally involved with rebid RFPs.Be the Voice of the Client, ensuring client issues are addressed promptly and providing action plans where required.Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with internal departments until remediated.Ensure compliance with TTS credit, risk and TTS FI Sales processes where applicable.What We’ll Need From YouAt least 3 years of proven experience in a client‑facing role such as Customer Service, Client Delivery, Sales, Operations or Credit administration.Strong track record of successful client engagement, problem‑solving, and relationship management.Results‑oriented self‑starter who is also a collaborative team player.Excellent written and verbal communication skills with confidence handling senior‑level discussions.Ability to multi‑task and constantly assess and reprioritise in line with business and client demands.Willingness and motivation to maintain a steep learning curve, keeping updated with business, client demands and market developments.What We Can Offer YouCompetitive base salary, annually reviewed, and a hybrid working model (up to 2 days working at home per week). Additional benefits support well‑being for you and your family.Job DetailsJob Family Group: Institutional SalesJob Family: Investor SalesTime Type: Full timePrimary Location (Full Time Salary Range): €85,600.00 - €128,400.00Equal Employment Opportunity StatementCiti is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Citi’s Accessibility and EEO Policy Statement and Know Your Rights poster.
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