Job Description
We are seeking a highly skilled Service Delivery Manager to join our team in Dublin. As a key member of our organization, you will play a crucial role in ensuring the successful delivery of IT services to our customers.
Your primary responsibility will be to oversee the maturation of IT Service Management within your aligned customer group, aligning it with our IT Strategic direction to standardize and align to one way of delivering IT Service Excellence.
You will assure ITTP delivery towards the assigned business area(s), working in close partnership with aligned customer group and ITTP teams to ensure that project progress, quality, and budget are aligned across all relevant ITTP deliverables.
* Assure ITTP delivery towards the assigned business area(s)
* Oversee onboarding of aligned customer group to ITTP services
* Build strong business relationship with stakeholder groups
* Act as initial contact point for business needs
* Serve as focal/escalation point for the ITTP initiatives
In addition to these responsibilities, you will also provide ITSM consulting expertise towards the relevant business area(s) and lead solution visioning sessions, including requirement gathering and rationalization.
Requirements
To be successful in this role, you will need to possess:
* A Bachelor's degree in a computer science, engineering, or information technology discipline
* 7+ years of experience within IT, ITIL, and Service Management
* 3+ years of experience within the Pharma/Life Science industry (preferable)
* 5+ years demonstrated experience managing IT services or delivering IT service improvement initiatives
Benefits
This is a 6-month contract position in Dublin. Please forward your CV in Word format.
Please note: This is not an employment opportunity.