Service/Aftersales Advisor – BYD WaterfordBYD is seeking a highly driven and customer-focused Service / Aftersales Advisor to join our busy dealership team. This is a key role where you will take ownership of the customer service journey, ensuring every customer receives a first‑class experience from booking to vehicle handover. We are looking for someone confident, technically minded, and proactive‑capable of thriving in a fast‑paced environment.Key ResponsibilitiesGreet customers in a friendly, professional manner and guide them through the service processAccurately book vehicles in for service, maintenance, or repairLiaise between customers and the workshop team, ensuring clear communication of work required, timelines, and costsPrepare accurate service estimates and invoicesManage customer updates and follow‑up callsMaintain high levels of customer satisfaction and retentionSupport the Aftersales Manager in the smooth daily running of the departmentSkills & Experience RequiredPrevious experience in a Service Advisor or similar customer service roleStrong communication and organisational skillsComfortable using CRM systems and handling administrationAbility to work under pressure and manage a busy workloadA positive, customer‑first attitude and strong team ethicWhat We OfferOpportunity to work within a professional and well‑established motor dealershipOngoing training and continuous professional developmentCompetitive salary packageA supportive, high‑performing team environmentIf you’re motivated, customer‑focused, and ready to take the next step in your career with BYD Waterford, we’d love to hear from you—apply today.
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