How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
* Vision: Deliver world-class service to all customers
* Mission: Make every customer feel like the most valued person
As a Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible.
Summary Of Responsibilities
* Handles all facets of work associated with ticketing and making reservations for passengers and those activities necessary to board and deplane passengers, including tagging and lifting passenger's baggage to a bag belt for delivery to the ramp.
* Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
* Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
* Displays a positive image of Delta.
* Keeps customers informed while ensuring service delivery.
* Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.
* Performs a variety of duties according to the functional work area assignment; however, agents may be cross-utilized and be required to perform all functions. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements.
* Subject to rotating shifts and off days.
* May be required to cover other stations
* Will require below wing experience.
* Practices safety-conscious behaviors in all operational processes and procedures.
What You Need To Succeed (Minimum Qualifications)
* Must be fluent in English in both spoken and written communication.
* Must be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
* Employee must be able to type a minimum of 30 wpm to effectively use the agent's computer set.
* If currently employed by Delta, must be performing satisfactorily in current position.
* Must have current authorization to work and live in Ireland at the time of your application. Delta does not sponsor for this role.
* Embraces diverse people, thinking, and styles.
* Consistently makes safety and security, of self and others, the priority.
* High School diploma, GED, or High School Equivalency.
* Must be at least 18 years of age.
* This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.
What Will Give You a Competitive Edge (Preferred Qualifications)
* Experience and/or training in ticketing is preferred.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.
Delta benefits as per local regulations and work rules will apply.