Desktop Support Engineer Level 2
Initial 6 Month Contract
Dublin - Hybrid
The Job:
* Build, configure, and support Windows 11 endpoint environments
* Manage endpoint configuration, compliance policies, and application deployments
* Support device provisioning, onboarding, and lifecycle management
* Implement and maintain endpoint security controls, OS hardening, and protection standards
* Provide advanced troubleshooting across hardware, operating systems, and applications
* Support and maintain end-user hardware including laptops, monitors, docking stations, and peripherals
* Ensure user workstations meet agreed setup and ergonomics standards
* Act as an escalation point from the Service Desk for EUC-related issues
* Support asset management, device inventory, and hardware refresh cycle
* Administer and support Microsoft 365 services including Teams, Exchange Online, and OneDrive
* Manage Entra ID, Conditional Access, MFA, and device compliance policies
* Assist with user onboarding/offboarding and licence management
* Monitor service health and support EUC / M365-related initiatives and projects
* Create and maintain technical documentation and runbooks
The Job:
* 3-5 years' experience in End User Computing, Desktop Engineering, or Endpoint Support roles
* ComTIA A+, CompTIA Network+, Microsoft 365 Endpoint Administrator Associate, ITIL Foundation or similar service management awareness certifications are highly desirable
* Strong hands-on experience with Windows 11 environments
* Proven experience with modern endpoint management tools (Intune and/or SCCM)
* Strong Microsoft 365 administration experience (Teams, Exchange Online, OneDrive)
* Experience administering Entra ID, Conditional Access, and MFA
* Solid understanding of endpoint security, encryption, and compliance controls
* Strong troubleshooting skills across hardware, OS, and application layers
* Experience supporting end-user hardware and peripheral devices
* Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi)
* Ability to work independently and act as a senior escalation point
* Strong communication skills and a customer-focused approach