The role of Sales Associate is a vital position in our retail environment. As a representative of the company, you will be responsible for delivering exceptional customer service and ensuring that customers have an outstanding experience while interacting with our products and services.
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Key Responsibilities:
* Respond to sales enquiries either by phone or over the counter, provide advice, information, and quotations and ensure the maximum level of sales and margin
* Process transactions and handle cash effectively
* Offer alternative products, upsell where possible, promote own brands and cross-brand sales
* Understand customers' expectations and needs
* Assist with branch deliveries as and when required
* Keep customers updated on orders and deliveries
* Monitor quotations won/lost
* Monitor customer orders and deliveries
* Stay updated with product knowledge
* Adhere to health, safety, and environmental rules and regulations
Essential Requirements:
* Goal-driven with a can-do attitude
* Previous customer-facing experience
* Must be extremely customer-focused and results-driven
* Flexible approach to work
Desirable Qualifications:
* Sales experience and product knowledge in building materials
This is a full-time permanent opportunity to further establish your career in a dynamic and growing industry. With a strong focus on customer satisfaction and excellent communication skills, this role is ideal for those looking to take their skills to the next level.