Job DescriptionTitle: Store ManagerReports To: Retail ManagerCompany OverviewFounded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values.Values & CultureLongchamp embraces five core values:Elegance – Providing a refined and polished customer experienceAuthenticity – Acting with honesty and professionalismCreativity – Encouraging innovation and fresh thinkingQuality – Striving for excellence in service and productSustainability – Committing to thoughtful, responsible business practicesAs a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique.Job PurposeTo lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.Key ResponsibilitiesTeam Leadership & DevelopmentRecruit, onboard, train, and retain top talent aligned with Longchamp valuesConduct regular performance reviews and coaching sessionsFoster an engaging, supportive, and goal-driven team cultureManage team scheduling and delegation to optimize boutique coverageClient Experience & CRMChampion a customer-first mindset, ensuring an exceptional service journeyBuild, manage, and grow a VIP client base through clientelling initiativesDrive CRM targets including client data capture, reactivation, and loyaltyResolve complex customer issues with diplomacy and professionalismSales & Commercial StrategyDevelop and execute sales plans to meet or exceed store targetsMonitor KPIs daily, analyse trends, and take corrective action as neededPartner with local management on forecasts, opportunities, and challengesLeverage morning briefs to update the team on current performance and action planOperations & ComplianceEnsure compliance with operational, HR, security, and loss prevention policiesManage store budgets, payroll, and controllable expensesOversee stock management, deliveries, inventory accuracy, and shrinkageLead store audits and ensure all operational procedures are properly followedVisual Merchandising & Brand StandardsEnsure consistent application of visual merchandising guidelinesMaintain a pristine and luxury retail environmentCoordinate seasonal VM movesUphold the highest standards of store presentationSkills & Qualifications5+ years of progressive experience in luxury or premium retail, including at least 2 years in store leadershipProven ability to lead and inspire teams to exceed sales and service goalsStrong commercial and operational acumenProficiency in CRM systems, POS, and retail management toolsExcellent interpersonal, analytical, and problem-solving skillsFluent in English (additional languages a plus)Proficient in Microsoft Office (Excel, Word, Outlook)Person SpecificationVisionary and empowering leader who leads by exampleStrong sense of ownership, accountability, and integrityClient-focused with a refined and polished presenceAdaptable, composed, and able to manage change effectivelyStrategic thinker with attention to detail and strong execution skillsEnergetic, collaborative, and performance-drivenKey Performance Indicators (KPIs)Boutique sales revenue and profitabilityAverage Transaction Value (ATV) and Units per Transaction (UPT)Client retention, CRM growth, and VIP sales contributionStaff turnover, development, and engagement scoresVisual compliance and marketing executionStock accuracy and shrink reductionOperational audit scores and loss prevention complianceMystery shopper scores and client satisfaction (NPS)BenefitsCompetitive salaryMonthly and annual performance bonusesEnhanced pension contributionGenerous holiday allowance after qualifying periodPrivate health cover after qualifying periodEnhanced Maternity, Paternity and adoption payStaff discountLongchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
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