Night Manager
Join to apply for the Night Manager role at O'Callaghan Collection.
About Us
O'Callaghan Collection is a thoughtfully curated and design-led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.
Each boutique hotel has its own unique identity that reflects its location and offers guests a distinct experience.
Our properties are continually being developed to exceed evolving customer expectations.
Our philosophy centres around tailored guest and client solutions. We prioritise personalised service and experience over a one-size-fits-all approach.
We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees. Therefore, we create a workplace culture that values and supports our staff.
We seek talented people, visionaries who want to make their mark and who want to know that their opinions count.
We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth.
We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.
Benefits
* Free use of our fully equipped gym
* Your birthday as an extra paid day off!
* Enhanced holidays with service
* Rewards programme
* Refer a friend - €500 reward
* Discounted room stays - friends and family
* Discounted F & B when you are a guest in any of our hotels
* The opportunity to progress - 4 hotels in Dublin city and a hotel in Gibraltar
* Tax saver for travel tickets
* Bike to work scheme and a safe place to leave your bike
Role Information
* Oversee Night Operations: Manage and supervise all aspects of hotel operations during the night shift, ensuring smooth functioning of various departments such as front desk, security and housekeeping.
* Guest Services: Provide exceptional customer service to guests during the night, addressing inquiries, resolving issues and ensuring a positive experience for late check‑ins or any other requests.
* Security and Safety: Maintain a secure and safe environment for guests and staff by implementing and monitoring security protocols, conducting regular patrols and responding promptly to any emergencies or incidents.
* Financial Accountability: Handle nightly financial transactions, including reconciling daily reports, processing payments and managing the night audit process to ensure accurate accounting and reporting.
* Staff Supervision: Supervise and support night staff, providing guidance, training and assistance as needed. Coordinate with various departments to ensure efficient collaboration and communication during the night shift.
* Problem Resolution: Act as a point of contact for any issues or challenges that may arise during the night, resolving conflicts and making decisions to maintain a high level of customer satisfaction and operational efficiency.
Requirements
* Acknowledge the pivotal purpose of health and safety protocols in a hotel environment.
* Proven experience in a management position.
* Provide superb guest service and have excellent people skills.
* Excellent attention to detail in delivering customer care standards.
* Knowledge of Oprea system.
* Be able to work as part of a team and on own initiative.
* Be available and flexible for early starts and late finishes, weekends and bank holidays.
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