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We are looking for a motivated and detail-oriented individual to support the ongoing delivery, maintenance, and optimization of a leading SaaS platform. This role is ideal for someone at the early stages of their career who is eager to develop hands‑on technical experience and grow toward a future in DevOps or Site Reliability Engineering.
As part of the SaaS Operations team, you will play a key role in deploying new customer environments, performing upgrades, and maintaining existing services. You’ll collaborate with cross‑functional teams to ensure high‑quality service delivery and work to improve and automate deployment processes over time.
Key Responsibilities
Execute deployments, upgrades, and maintenance tasks on customer SaaS environments
Act as the main point of contact for provisioning and maintaining customer instances
Provide timely updates to internal stakeholders throughout project lifecycles
Continuously improve deployment processes and documentation
Collaborate with automation and reliability teams to drive infrastructure‑as‑code and zero‑downtime upgrades
Assist in automating manual tasks to increase operational efficiency
Occasionally perform work outside standard hours to minimize customer impact
What You’ll Bring
Strong technical aptitude with the ability to quickly learn and troubleshoot new technologies using documentation and logical reasoning
Basic experience working in cloud environments (AWS preferred; Azure or GCP also considered)
Exposure to system administration on platforms such as Windows/IIS, Linux/Nginx, and SQL Server
Familiarity with scripting languages (PowerShell or Python) and version control systems like Git
Excellent documentation skills and attention to detail
Passion for quality and a process‑driven mindset
Understanding of core infrastructure components in modern web applications
Ability to manage multiple priorities and work independently with minimal supervision
Strong communication skills and ability to collaborate with technical teams (e.g., development, DBA, support)
Bonus Points
Familiarity with DevOps tools and methodologies (e.g., CI/CD, Terraform, Kubernetes, containers)
Experience working in GxP‑compliant or regulated environments
A proactive, collaborative mindset with a desire to learn and contribute to team success
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Information Services
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