Job Title: Workshop Controller
Reports to: Aftersales Manager
Main Purpose:
We are currently recruiting for a Workshop Controller to join the Connolly Motor Group, within the Service team, in Mercedes-Benz, SEAT and Cupra Collooney.
The role:
The successful candidate will ensure the smooth and timely flow of work through the workshop, leading to customer satisfaction.
To ensure the work is completed on time and efficiently thereby contributing to the achievement of departmental service targets.
To ensure work is completed using the 'right first time' approach by ensuring the work is allocated to suitable technicians in terms of qualification or experience.
To ensure the team delivers the highest standard of service and that each opportunity is taken to continuously improve the working methods and standards.
Role Responsibilities:
Management
Monitor progress of jobs in the workshop and advise service advisors and reception of any delays or issues
Ensures jobs are allocated across the department and it is adequately staffed to achieve departmental objectives
Prioritises workshop jobs with the Aftersales manager and General Manager to meet customers' requirements
Signs off job cards for appropriate warranty work
Ensure the correct warranty procedure is followed on new and used vehicles and all documentation relating to warranty work and returnable components is up to date and accessible
Ensures that adequate support is given to the technical team so that the hours and materials used optimise cost effectiveness, using dialogues to identify parts required and upsale opportunity
Liaises with the Parts team to ensure appropriate and timely pre-picking for planned jobs
Authorise and document all consumable and internal parts requisitions
Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation
Assist the Aftersales Manager and General Manager to ensure optimum staff performance and efficiency is achieved at all times through the recruitment, assessment and training of all team members
Provides regular feedback to the Aftersales Manager and General Manager on departmental activity and performance
Assist site Management and HR with employment relations and recruitment & selection
Readiness to attend and undergo training as and when required by the Company and the Manufacturer
Weekly technician toolbox meeting
Customer facing when needed - complete road tests and deal with queries to resolution
Ensuring service processes meet ISO requirement and are implemented in a consistent manner
Working with Aftersales manager to ensure a safe and healthy working environment ensuring staff comply with Health and Safety requirements
The person:
Skills and Competencies:
Previous experience in a similar role in the automotive industry or qualified technician interested in career progression
People Management experience is beneficial
Time Management skills
Strong IT skills
Ability to communicate clearly with customers and colleagues, face to face, by phone or email
Excellent problem solving and decision making
Decisive - can work on own initiative and take accountability
Customer service experience
Continuous improvement mindset
Full driving license is essential
Build strong interdepartmental relationships and pay close attention to other departments requirements