Working Schedule
This role requires evening and weekend availability.
All contracts will be 16 Hours on a fixed shift pattern, all hours above 16 hours will be rostered on a flexible basis.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products.
As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
The Key Accountabilities describe the activities you will do within your role:
Customer
Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
Always put the customer first and prioritise customer before task
Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
Involvement in Plan A activity to support store and local community initiatives
Selling
Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
Actively take part in store events to achieve selling targets.
Create selling opportunities at all service points
Store
Understand the store business priorities and play your part to improving the store performance
Follow safe and legal working practices
Make every penny count by working productively and minimise losses throughout the store
Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
Team
Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
Own your personal development, continuing to look for opportunities to grow your knowledge
Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era.
That's why we're revolutionising how we work and offering our most exciting opportunities yet.
There's never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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