Overview
Group Client Communication Manager – Client Communications M/F. Permanent Contract. Business type: Marketing & Communication.
Job title
Group Client Communication Manager – Client Communications M/F
Responsibilities
Strategic Client Communications
Develop and oversee the execution of across-the-board Client Communication plans related to CACEIS projects with a client impact (Org change, M&A activity, System Migrations, etc.) and participate in internal project workstreams
Ensure client impact is well understood and an appropriate plan is in place for client engagement throughout the lifecycle of the project
Showcase CACEIS in Client Communications content and ensure it is depicted coherently
Provide Specialized SME Communications support for regularly occurring “themes” that span CACEIS
Provide coverage for incident management client communications and post-incident reporting
Ensure client-facing teams are updated throughout the lifecycle of the incident on all Client Communications activity
Maintain tools and channels for dissemination of information
Maintain updated Distribution Lists to support targeted communication
Operational Client Communication tasks
Collaborate with BU’s to review and edit content to ensure it is understandable to the intended audience
Maintain calendar of communications to ensure distributions are well spread out
Set up and monitor indicators/dashboards
Maintain updated Distribution Lists to support targeted communication
Internal Information Sharing
Ensure client-facing teams are aware in advance of release to clients and organise information sharing meetings where necessary
Oversee maintenance and updates for the information sharing channels
Management of innovation and communication processes
Develop ability to deliver tailored communications plans
Leverage multiple communication channels for delivery (OLIS, Flash News, webinars, videos)
Centralize and streamline communications process to improve speed of approvals & responsiveness to clients
Provide regularly updated resources to enable client-facing teams to engage with clients and tell an evolving story
Skills
Have a command of written communication
Lead a project
Produce communication content
Coordinate internal/external players
Spread a culture of digital innovation
Monitor developments in his/her field of activity
Project Management
Client-oriented Behaviours ("Think Client")
Compliance
Geographical area
Europe, Ireland
City
Dublin
hybrid
Education
Bachelor Degree / BSc Degree or equivalent
Level of minimal experience
6-10 years
General information
Entity: CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.
CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024).
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.
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