Job Description
The Switchboard Administrator will be responsible for the effective day-to-day running of the service, ensuring an exceptionally high standard of customer service, with a consistent and seamless delivery within their areas, to help customers & staff efficiently and in a friendly manner.
Job Responsibilities
* Answering phones using a switchboard, managing multiple lines, or interacting with the bank's central switchboard
* Transferring incoming calls promptly to the appropriate extension
* Operating communication systems such as Cisco system & VX
* Maintaining CAFM system (Real Time)
* Supporting the team with full administration and coordination of reactive works on-site with both in-house and external suppliers
* Includes logging and updating tickets, quotes, follow-up service reports, etc.
* Raising requisitions for orders and performing other administrative duties
Qualifications
* Previous switchboard and helpdesk experience is desirable
* Diligent and flexible; able to work independently as well as part of a team
* Good knowledge of all Microsoft packages
* Excellent telephone manners and communication skills (client liaison is a critical part of this role)
* Ability to accurately complete tasks, assignments, and responsibilities in a timely manner