Job Description The Switchboard Administrator will be responsible for the effective day-to-day running of the service, ensuring an exceptionally high standard of customer service, with a consistent and seamless delivery within their areas, to help customers staff efficiently and in a friendly manner.
Job Responsibilities Answering phones using a switchboard, managing multiple lines, or interacting with the bank's central switchboard Transferring incoming calls promptly to the appropriate extension Operating communication systems such as Cisco system VX Maintaining CAFM system (Real Time) Supporting the team with full administration and coordination of reactive works on-site with both in-house and external suppliers Includes logging and updating tickets, quotes, follow-up service reports, etc.
Raising requisitions for orders and performing other administrative duties Qualifications Previous switchboard and helpdesk experience is desirable Diligent and flexible; able to work independently as well as part of a team Good knowledge of all Microsoft packages Excellent telephone manners and communication skills (client liaison is a critical part of this role) Ability to accurately complete tasks, assignments, and responsibilities in a timely manner