NorDan Vinduer, a leading name in high-performance windows and doors, is expanding our Residential team and currently seeking a Service Coordinator to join us. This is an exciting opportunity for someone with a background in construction or the window and door industry to grow within a dynamic and supportive environment. What We're Looking ForWe're seeking a proactive and detail-oriented individual who can manage service calls efficiently and deliver exceptional customer service. The ideal candidate will have: Previous experience in construction or windows and doors (strongly preferred) Excellent IT skills Proven customer service experience Strong attention to detail Excellent telephone and written communication skills Ability to work independently and take initiative Key ResponsibilitiesHandle incoming customer calls and emails, logging all relevant detailsDetermine if service calls are under warranty or chargeableLiaise with the Service Manager for scheduling and approvalsSecure payments for chargeable calls before schedulingPrepare quotations and raise invoices for service workProcess supplier claims for faulty materialsKeep customers updated on service status and schedulingMaintain accurate records in our CRM system (Pipedrive)Monitor service engineer movements via vehicle trackingOrder and follow up on materials required for service callsWhy Join NorDan?Be part of a growing team with excellent career progression opportunitiesWork in a modern, collaborative environmentRelocation to state-of-the-art offices in Park West in early 2026Ready to Apply?Send your CV and cover letter to us today and take the next step in your career with NorDan Vinduer.